Website Maintenance and Support Services

High-quality technical support helps keep your website up to date, operational and efficient, as well as promptly monitor and resolve emerging problems. Our team of ONE Studio professionals, which includes programmers, designers, content managers, copywriters and other specialists, ensures that your website operates efficiently and quickly resolves a wide range of problems. We guarantee correct and timely provision of information to clients, which will contribute to the development of your business.

What is included in the support service?

Website technical support

We ensure stable implementation of your project and eliminate existing faults within the agreed time frame. It also monitors the performance of your website and scans it for viruses. We also optimize your site settings, track recurring payments and work with your hosting provider.

Escort

The accountant-manager also participates in the work process; with him you can discuss issues related to the preparation of your project and the involvement of specialists.

Warranty and post-warranty support

Providing effective representation of clients' businesses is our main goal and we guarantee our work for 12 months. Even after the warranty period ends, we keep in touch with customers and let them know that we are always ready to provide support.

What is included in website maintenance? 

• We monitor the performance of your Internet resource, check the loading speed of web pages, feedback forms and chats. In addition, identified problems are immediately corrected.
• We perform certain hosting-related activities and, if necessary, the information posted on your site is transferred to a backup server. In addition, timely payment of tariffs for hosting services is monitored.
• We create backup copies of your resource.
• We register domain names and renew their validity.
• We provide professional protection against viruses and cyber attacks, and, if necessary, repel DDoS attacks and their possible negative consequences.

Basic website technical support services

As ONE Studio, we offer a wide range of website support services to ensure websites are up-to-date, functional and user-friendly:

• Preparation of customer materials (price lists, photographs and other materials);
• Setting up web filters (improving search and sorting for user convenience;
• Implementation of debugging synchronization (ensuring that information on the website is updated);
• Editing price lists (prompt updating of pricing policy);
• Modification of technical files (CSS styles for setting up Apache servers, robots.txt, .htaccess.);
• Designing an online consultant function (improving interaction with clients);
• Updating information about goods or services (posting information about new products);
• Improving the use of the mobile version of the Internet resource (optimization for devices);
• Designing a function for downloading materials (exporting data to other platforms);
• Sorting of goods (improving navigation by goods);
• Creation of personal accounts for clients (personalization of user experience);
• Correction of contact information (addresses, telephone numbers, terms of payment and delivery);
• Creation of web pages (content improvement);
• Content update (texts, graphics);
• Preparation of banners (preparation of advertising materials);
• Providing product management (moving and adding new items);
• Preparing a shopping cart (optimizing the sales process);
• We improve the design of your web resource (increasing conversion through visual elements);
• Carrying out new design work and improving navigation (improving the site structure);
• Elimination of detected technical errors (testing your website);
• The corresponding forms are corrected (removing errors, improving functionality);
• renewal of the “SSL” certificate (connection security);
• Expanding access to the control panel (regulating user rights);
• Ensuring the use of calculators (tools for calculating costs);
• Setting up search parameters (improving site search engines);
• Positive change in the ordering process (optimization of the procurement process);
• Setting up a server and email, updating domains (ensuring continuous operation of the site);

Why is website technical support profitable and convenient?

Financial savings

Instead of paying a flat fee for the services of a full-time employee or individual specialists in various fields, you benefit from the technical support service that ONE Studio offers at an affordable price.

Timely support

In order not to lose our customers and our positions in search results due to problems with the site, we provide timely technical support and our employees are in constant contact with you.

Personal manager

Our personal manager knows perfectly well what to do. He learns about the technical features of your site and related issues and, if necessary, gives his advice. In addition, we may engage an authorized specialist to resolve a specific issue.

Saving time and nerves

By signing a technical support agreement, you are freed from completing the relevant documentation and deciding on the issue of finding the right specialist.

Convenient interaction format

All information related to your application, tasks and project is tracked by our technical support specialists in the appropriate enterprise project management system. You will always be aware of all processes!

Website technical support services include: 

• Content modification

Photos, tables, files and other information are edited by us before being posted on your website.

• Design change

We make changes to the design of your website, redesigning its elements and banners.

• Posting content

We post content on your website and update content on your website (news, contact numbers and addresses, product catalog, etc.).

• Information Security

We detect and remove viruses on your website and prevent cyber and DDos attacks on your website.

• Programming

We make changes to the software modules of your website, add new functions and modules.

• Hosting

We host your site on a web server and make copies of your site if necessary.